This policy explains how subscriptions, cancellations, and refunds work for BoardMason. It forms part of our Terms of Service.
1. Billing
Paid plans are billed in advance on a recurring basis, monthly or annually, depending on the plan you choose. Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. All payments are processed securely by Stripe.
2. Cancellation
You can cancel your subscription at any time from your account settings, or by emailing contact@boardmason.com. When you cancel:
- your subscription stops renewing, so you are not charged again;
- you keep access to paid features until the end of the period you have already paid for; and
- after that period, your account moves to the free plan or is closed, as you choose.
3. Refunds
- 14-day money-back guarantee. If you are not satisfied, request a refund within 14 days of your first payment for a plan and we will refund that payment in full.
- Monthly plans. Outside the guarantee window, fees already paid for the current month are non-refundable, but you can cancel anytime to avoid future charges.
- Annual plans. If you cancel an annual plan, contact us within 14 days of the charge for a refund of the unused portion. After 14 days, the remaining term is non-refundable unless required by law.
- Duplicate or erroneous charges. We refund accidental duplicate charges and billing errors in full.
These terms do not limit any statutory rights you may have as a consumer under applicable law (for example, statutory rights of withdrawal in the EU and UK).
4. How to request a refund
Email contact@boardmason.com from the address on your account, with your account details and the reason for the request. Approved refunds are issued to your original payment method. Please allow up to 5 to 10 business days for the refund to appear, depending on your bank or card issuer.
5. Chargebacks
If you have a billing concern, please contact us first so we can resolve it quickly. Filing a chargeback or payment dispute without contacting us may result in suspension of your account while the dispute is reviewed.
6. Changes to this policy
We may update this policy from time to time. We will post the updated version here with a new "Last updated" date. The policy in effect at the time of your purchase applies to that purchase.
7. Contact
Questions about billing or refunds? Email contact@boardmason.com.